Client Relationship Officer
Raymiyo Trading - Unijoy Nepal
- Company
- Raymiyo Trading - Unijoy Nepal
- Location
- Sitapaila, Kathmandu
- Job type
- Full-time
- Level
- Mid Level
- Apply by
- Nov 30, 2026
About the role
We are hiring a Client Relationship Officer. The ideal candidate should be confident, customer-focused, and capable of managing strong client relationships while ensuring smooth communication between clients and the company. The Client Relationship Officer will serve as the primary point of contact for clients, ensuring excellent service delivery, effective communication, and long-term relationship management.
Roles and responsibilities
- Build and maintain strong relationships with new and existing clients
- Act as the main point of contact for client inquiries, concerns, and follow-ups
- Understand client requirements and coordinate with internal teams for timely solutions
- Handle client communication via phone, email, and face-to-face meetings
- Maintain accurate client records, reports, and documentation
- Assist with onboarding new clients and explaining company products/services
- Follow up on payments, orders, and service delivery when required
- Collect client feedback and report insights to management
- Support sales and marketing teams in client-related activities
Must have
- Bachelor’s degree in Business, Management, Marketing, or a related field (running or completed)
- Prior experience in client handling or customer service is an advantage
- Excellent communication and interpersonal skills
- Strong problem-solving and negotiation abilities
- Ability to work independently and within a team
- Proficiency in MS Office (Word, Excel, Email)
- Professional appearance with a positive attitude
Nice to have
- Prior experience using CRM software (e.g., Salesforce, HubSpot, Zoho, or Zendesk) to track client interactions and pipelines.
- Basic analytical skills or experience creating performance/client metrics reports.
- Proven track record of managing structured client onboarding or account setup processes.
- Basic understanding of client success metrics (e.g., churn rate, client satisfaction scores)
- Prior exposure to cross-selling or supporting sales pipeline activities
What we offer
- Friendly and supportive work environment
- Opportunity for career growth
- Competitive salary with performance-based incentives
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