Customer Support Specialist
- Company
- Dhami Global
- Location
- Kalanki-14, Kathmandu
- Job type
- Full-time
- Level
- Mid Level
- Salary
- Rs. 28,000 - Rs. 45,000 / mo
- Apply by
- Dec 15, 2026
About the role
We are seeking a empathetic, efficient, and solution-focused Customer Support Specialist to deliver exceptional technical and operational support to our users, corporate clients, and platform stakeholders.
In this role, you will be the front-line ambassador for Dhami Global’s platforms resolving user inquiries, troubleshooting account issues, assisting job seekers and employers, and ensuring a seamless experience across all interaction touchpoints.
Roles and responsibilities
- User Support Execution: Handle incoming user inquiries, support tickets, emails, and calls regarding account setup, login issues, job postings, and feature navigation.
- Issue Troubleshooting: Identify, investigate, and resolve user issues promptly, escalating complex technical bugs to engineering teams with clear replication steps.
- Client Onboarding Guidance: Assist candidate applicants and corporate employers through platform sign-up, verification, and feature adoption.
- Feedback Collection: Track recurring user pain points and feature requests, providing regular feedback reports to product and development leads.
- Documentation Maintenance: Help build and maintain user help guides, FAQ documentation, and standard operating procedures (SOPs).
Must have
- Education: Bachelor’s degree in Business Administration, IT, Communications, or a related field (running or completed).
- Experience: 1+ years of experience in customer service, client support, or helpdesk operations (preferably for software or web platforms).
- Communication: Outstanding verbal and written communication skills in both English and Nepali with a polite, empathetic tone.
- Problem-Solving Skills: Patience, attention to detail, and a structured approach to troubleshooting user technical issues.
- Tech Savviness: High comfort level working with web platforms, email ticketing systems, and basic CRM tools.
Nice to have
- Experience in IT helpdesk support, SaaS platforms, or recruitment portals.
- Familiarity with ticketing tools like Zendesk, Freshdesk, or Intercom.
- Ability to work flexibly during peak inquiry hours if needed.
What we offer
- Competitive Compensation: Market-competitive salary package with growth incentives.
- Supportive Environment: Team-oriented workspace with ongoing guidance and skill development.
- Career Pathways: Opportunities to transition into client relationship, operations, or other relevant roles.
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